Spiraldesk is a web-based multi-brand helpdesk, that manages customer service and communication for companies which operates with multiple entities, profit centers, locations, products or brands.
Companies run multiple non-connecting business units with the same top management. Spiraldesk acts as a single platform to monitor the customer service process in each entity, even if they have a separate process for each of them.
A business unit could be using a certain set of applications like a CRM, to ease their process. They can all be connected to Spiraldesk.
Classify your tickets based on brands, products, companies, locations or clients and see it in one place.
Create custom filters and access them easily from our web interface and the mobile app.
Tag your tickets based on subject, contents, customer, etc and access them in a click.
Create custom notifications with placeholders for each brand.
Each brand gets its own white labeled support portal which can be customized completely.
Generate and schedule ticket reports based on Brands, Departments, and Agents.
Our integrations to third-party applications happen at the department level, enabling users to integrate with the same application, multiple times. Integrate the same CRM or Messenger with different logins and we don't care if you are using different accounts for different Brands. The app simply needs an API.
Spiraldesk has a unique way by which all the features such as Email Notifications, Knowledge Base, Tickets, App Integrations, etc are separated by the Brand, allowing the users to configure each white labeled Support portals to their linking.
Spirldesk allows you to create a helpdesk instance easily, set it up in a few minutes and scale it up based on the products, organizations, locations and their respective departments. Once done, give access to your team based on departments.
Setup your support channels and start communicating with your customers in a couple of minutes.
Our infrastructure is deployed on the cloud, which enables spiraldesk to be scaled infinitely without compromising on performance or the user experience.
Lifetime Free for One Agent,
One Brand & One Department
Upto 3 Brands &
Upto 10 brands &
Unlimited Brands &
Copyright 2018 Spiraldesk . A Product by Spiraldesk holdings